Refund policy

Happiness Guarantee.  Really.

Got an issue with an order?  Oops!  We all make mistakes sometimes, especially our warehouse guy (Jim).

Text us: (510) 833-9463

Email us: hello@condomania.com

Or chat with us on the website.


All sales are final.

Due to the intimate nature of our products, we cannot accept returns. This is for the safety and peace of mind of our customers, including you!

Exceptions to this policy are items that are incorrect, damaged, or defective.  We will replace or refund via the original payment method for an incorrect, damaged, or defective item.  

You must notify us within 2 days of receipt of your item if it is damaged, defective, or incorrect.

We do not accept returns on wholesale orders.

 

Got an issue with an order? 

Oops!  We all make mistakes sometimes, especially our warehouse guy (Jim). Just be kind when you reach out -- we usually respond within a few hours or less.

Text us: (510) 833-9463

Email us: hello@condomania.com

 

Cancellations: Need to cancel an order?

If you need to cancel an order after you place it, be sure to let us know ASAP. As long as your order hasn't shipped yet, we can usually cancel it successfully.

You'll receive a Gift Card in the amount of any order cancellation.

"Can you just refund my credit card for my canceled order?"

Nope -- not unless it's Condomania's fault.