Shipping & Return Policies

🎉 FREE US delivery on orders $49+

  • United States: Orders less than $49 are charged a flat $6.99
  • Canada: All orders are charged a flat $24
  • Rest of World: Shipping cost is estimated based on weight

"When will I get my order?"

Soon. 

In June 2023, it took an average of 4.3 days for our customers to receive their orders:

average delivery time 

👉 All items ship in nondescript packaging.

👉 We typically ship via USPS First Class or Priority Mail. 

👉 The name on our return address labels is "Raincoats Inc."

 Shipping Label Example

👉 95% of our orders ship out same day or next day.

👉 Shipping estimates do not include Saturdays, Sundays, or US holidays.

👉 Our main warehouse is located in Austin, Texas, y'all.

👉 Your order may ship from a number of states depending on your location and warehouse availability.

 

What is Route Package Protection?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.

Missing and stolen shipments are a common occurrence. Route ensures that if your package was marked as 'Delivered' but never arrives, you will be covered.

We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.

You may opt in and out of Route Package Protection in your shopping cart.

 

How does Route work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Click here.

How Does Route Process Refunds Or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.

  • In both cases, the Route Premium cost will not be refunded.
  • Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

 Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
Please note, some order issues may require a police report to be filed.
  •  Stuck In Transit (Lost)
Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  •  Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
  •  All of Route’s policies are listed here.
What If My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Route Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

What If My Order Arrives Damaged? 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

 

💵 Billing info

Our name will appear as "Raincoats Inc" on your credit card statement.

 

📦 Shipping info

All orders are shipped in nondescript envelopes or boxes.

The "Condomania" name will NOT appear on the outside of your package.

We do not sell or trade our mailing and email lists with any other organizations, nor do we send unsolicited (spam/junk) mail.

95% of our orders ship out same day or next day from our Austin, TX-based warehouse, unless items are back ordered.

Products that are out of stock will be shipped separately. 

Condoms, like many consumer products, are not intended to withstand extreme heat or cold. Although Condomania exerts every effort to meet the needs of our customers for shipping choices we cannot prevent your package from being left out in the weather or left in public places. 

Please note that Condomania usually doesn't ship on weekends or US Holidays.

 

📦 Canada, UK, and Japan

Benzocaine and Lidocaine are two chemicals that appear in some of our items. Due to local laws and restrictions in Canada, UK, and Japan, we are unable to sell items containing benzocaine and lidocaine to customers in these countries.

 

📦 International Shipping

All International orders are dealt with on a case-by-case basis. However, be aware that for heavier or more bulky orders Condomania reserves the right to impose higher fees to cover any extra postage or fees we incur fulfilling your order. All international orders above 2lbs can be expected to carry additional fees based on your location.

Condomania is not responsible for any import duties, taxes, or brokerage fees.

We often get queries from customers asking if we can understate or, in some fashion, leave out the true value of the order on custom declarations for international orders. Unfortunately we cannot do that. It is against the law.

Condomania is not responsible for meeting the shipping requirements of any individual country. The customer must be well informed of local rules and regulations and contact us about meeting the requirements for any specific order to be shipped internationally.

 

 

❤️ Returns: We won't leave you hanging. 

Got an issue with an order?  Oops!  We all make mistakes sometimes. 

Text us: (510) 833-9463
Email us: hello@condomania.com

If you are not satisfied with your order, you may return it to us within 35 days to receive store credit. The return window starts on the purchase date, at the time of sending the order confirmation to you. You need only initiate the returns process within the specified timeframe, the return doesn’t have to be fully completed within this time. We will consider your e-mail or text to us at the beginning of this period.

We do not accept returns on wholesale orders.

We only issue store credit for returns. Shipping fees are not refunded. The credit covers only the original purchase price of the product(s) less any shipping fees. You are responsible for paying any shipping fees associated with returning the product(s) to us.

We do not accept returns on items that have been opened or tampered with whatsoever. Any opened item is considered a bio-hazard, and we won't accept it back.

Exceptions to this policy are items that are incorrect, damaged, or defective.  We will replace or refund via the original payment method for an incorrect, damaged, or defective item, whichever you choose.  You must notify us within 2 days of the receipt of your item if it is damaged, defective, or incorrect.

FYI: We sort of hate taking returns.  They cost us money... they cost YOU money... and they're REALLY bad for the environment 🌲.

We refuse to sell our returned items... so they're usually just displayed as decoration around the office.

 

Text us: (510) 833-9463
Email us: hello@condomania.com