In June 2023, it took an average of 4.3 days for our customers to receive their orders:
👉 All items ship in nondescript packaging.
👉 We typically ship via USPS First Class or Priority Mail.
👉 The name on our return address labels is "Raincoats Inc."
👉 95% of our orders ship out same day or next day.
👉 Our main warehouse is located in Austin, Texas, y'all.
👉 Your order may ship from a number of states depending on your location and warehouse availability.
Our name will appear as "Raincoats Inc" on your credit card statement.
All orders are shipped in nondescript envelopes or boxes.
The "Condomania" name will NOT appear on the outside of your package.
We do not sell or trade our mailing and email lists with any other organizations, nor do we send unsolicited (spam/junk) mail.
95% of our orders ship out same day or next day from our Austin, TX-based warehouse, unless items are back ordered.
Products that are out of stock will be shipped separately.
Condoms, like many consumer products, are not intended to withstand extreme heat or cold. Although Condomania exerts every effort to meet the needs of our customers for shipping choices we cannot prevent your package from being left out in the weather or left in public places.
Please note that Condomania usually doesn't ship on weekends or US Holidays.
Benzocaine and Lidocaine are two chemicals that appear in some of our items. Due to local laws and restrictions in Canada, UK, and Japan, we are unable to sell items containing benzocaine and lidocaine to customers in these countries.
All International orders are dealt with on a case-by-case basis. However, be aware that for heavier or more bulky orders Condomania reserves the right to impose higher fees to cover any extra postage or fees we incur fulfilling your order. All international orders above 2lbs can be expected to carry additional fees based on your location.
We often get queries from customers asking if we can understate or, in some fashion, leave out of custom declarations on international orders the true value of the order. Unfortunately we cannot do that. It is against the law.
Condomania is not responsible for meeting the shipping requirements of any individual country. The customer must be well informed of local rules and regulations and contact us about meeting the requirements for any specific order to be shipped internationally.
Got an issue with an order? Oops! We all make mistakes sometimes.
If you are not satisfied with your order, you may return it to us within 35 days to receive store credit. The return window starts on the purchase date, at the time of sending the order confirmation to you. You need only initiate the returns process within the specified timeframe, the return doesn’t have to be fully completed within this time. We will consider your e-mail or text us at the beginning of this period.
We do not accept returns on wholesale orders.
We only issue store credit for returns. Shipping fees are not refunded. The credit covers only the original purchase price of the product(s) less any shipping fees. You are responsible for paying any shipping fees associated with returning the product(s) to us.
Exceptions to this policy are items that are incorrect, damaged, or defective. We will replace or refund via the original payment method for an incorrect, damaged, or defective item, whichever you choose. You must notify us within 2 days of the receipt of your item if it is damaged, defective, or incorrect.
FYI: We sort of hate taking returns. They cost us money... they cost YOU money... and they're REALLY bad for the environment 🌲.
We refuse to sell our returned items... so they're usually just displayed as decoration around the office.