Route Package Protection

What is Route Package Protection?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.

We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.

You may opt in and out of Route Package Protection in your shopping cart.

 

How does Route work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Click here.

 

How Does Route Process Refunds Or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.

• In both cases, the Route Premium cost will not be refunded.
• Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

 

When Should I File a Claim?

Marked As Delivered (Stolen):

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.

Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost):

Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here.

 

What If My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Route Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

 

What If My Order Arrives Damaged? 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

Why does Condomania offer Route?

We want your shipment to be protected.

Missing and stolen shipments are a common occurrence. Route ensures that if your package was marked as 'Delivered' but never arrives, you will be covered.